Dear Customer

In our continuing efforts to identify those areas in which we may better serve you, our Business Partners, and in order to give us the tools to adequately plan for the future, we at Samuel Banner and Co Ltd would like your help.

Over the next few months we will be conducting a survey and would appreciate the assistance of our customers in order to obtain truly valuable data.

Through this initiative we will strengthen our supply chains by mutually enhancing standards to improve all aspects of the services we offer. We very much appreciate your business and wish to continue providing high-quality products and services which meet or exceed your expectations. We would appreciate if you could assist us in our objectives by taking a few moments of your time to complete the survey.

Once the survey has been completed we will be happy to share the results with you. We’ll also let you know how we plan to improve our performance, based on your feedback. In that regard, any thoughts, insights and responses to the survey will be most appreciated and all will be given full consideration. From the time we start, the survey will take us approximately four months to complete. This will allow us to fully analyse your comments and to implement any remedial actions identified.

Thank you in advance for your input and recommendations.

Please return the enclosed questionnaire at your earliest convenience to the above address. Alternatively you may fax it to 01928-597002, or e-mail it to custserv@samuelbanner.co.uk.

If you require any further assistance, please do not hesitate to contact our Customer Services team 01928-597010.

As a token of our appreciation, your completed details will be entered into a prize draw, with the winner receiving a £50 Marks & Spencer voucher.

Kind Regards

Lisa Roberts
Customer Service and Sales Administration Manager